CREATE N CUT

Privacy Policy

Effective Date: 10-01-2025
Last Updated: 09-29-2025

At Create and Cut (“we,” “our,” or “us”), we respect your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, place orders for cutting services, or schedule consultation calls.

This Policy is designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of personal information when you interact with our Services:

  • Identifiers: Name, email address, phone number, billing and shipping address.
  • Payment Information: Card details, billing information, refunds (processed securely via Stripe — we do not store full card numbers).
  • Commercial Information: Order history, items purchased, designs submitted, consultations booked.
  • Consultation Data: Duration, scheduling, and related billing.
  • Internet/Device Information: IP address, browser type, operating system, usage activity on our website.
  • User-Submitted Content: Uploaded design files, messages, and instructions for orders.

2. How We Use Information

We use the information we collect to:

  • Process and fulfill your cutting service orders.
  • Facilitate secure payments and refunds via Stripe.
  • Manage consultation call bookings and billing.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Comply with legal and tax obligations.
  • Detect, prevent, and address fraud or misuse.

3. Sharing of Personal Information

We may share your personal information with:

  • Payment Processor (Stripe): To securely process card payments and refunds.
  • Service Providers: Vendors who provide hosting, analytics, communication, and operational support.
  • Legal/Regulatory Authorities: If required to comply with applicable law.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell your personal information for money. Some data sharing (e.g., cookies for analytics/ads) may be considered “sharing” under CPRA. You may opt out of such sharing.

4. Retention of Information

We retain your personal information only as long as necessary to:

  • Complete your transactions.
  • Provide customer support (including refunds).
  • Comply with tax and legal obligations.
  • Improve and secure our Services.

5. Your Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights:

  • Right to Know what personal information we collect, use, disclose, or share.
  • Right to Delete personal information we have collected (subject to exceptions).
  • Right to Correct inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing of personal information.
  • Right to Limit Use of Sensitive Information (e.g., payment card data is only used for transactions).
  • Right of Non-Discrimination: We will not deny services or charge different rates if you exercise your rights.

6. Exercising Your Rights

You can exercise your privacy rights by contacting us at:

  • Email: info@philadelphiacnc.com
  • Phone: (215) 558-5256
  • Web Form: Contact Us Form

We will verify your request (e.g., by confirming order or account details) before acting on it.

7. Cookies & Tracking

We may use cookies and similar technologies to:

  • Enable website functionality.
  • Analyze usage and improve performance.
  • Provide targeted advertising (if applicable).

You can opt out of non-essential cookies in your browser settings.

8. Security

We use industry-standard measures (including SSL encryption and PCI-compliant payment processing through Stripe) to protect your personal and payment information. However, no method of transmission over the internet is completely secure.

9. Minors' Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Create and Cut
Email: info@philadelphiacnc.com
Phone: (215) 558-5256
Address: 1909 E. Westmoreland Street, Philadelphia, PA 19134